More information. The connection to the Microsoft Exchange Server is unavailable. The EAS protocol provides access to data in Exchange mailboxes to various devices and other clients. If you're using Outlook to access your Office 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible.If you're looking for help with Outlook.com, check out We can diagnose and fix several common Outlook connectivity issues for you. Method 2 is only provided in this article for situations where you cannot immediately deploy the necessary RPC encryption settings on your Outlook clients. Start Outlook to verify that the change resolves the problem.By default, the RPC encryption setting is enabled in Outlook 2013. Original KB number: 3032395. Outlook 2007 clients can’t connect Exchange 2013 after Firewall Replacement “I was running Windows Server 2013 with on-premises Exchange 2013 in my organization. This article fixes some mailbox connection issues for Outlook 2013, Outlook 2010, or Outlook 2007 that has an Exchange 2010, Exchange 2013, or Exchange 2016 mailbox configured.The article only applies to the Microsoft Outlook connection issues that are caused by the RPC encryption requirement.When you start Microsoft Office Outlook by using a profile that includes a mailbox on a server that's running Microsoft Exchange Server 2010, Exchange Server 2013, or Exchange Server 2016, you may receive the following error messages:Cannot start Microsoft Office Outlook.
The action could not be completed.Your Server or Mailbox names could not be resolved.If you are using one of the automated methods (Group Policy or a .prf file), make sure that you fully test the method before you deploy it on a large scale.To manually update an existing Outlook profile so that it uses RPC encryption, follow these steps:In the dialog box that contains your mailbox server and user name, select From a client perspective, deploying the Outlook-Exchange encryption setting is probably the simplest solution for organizations that have many Outlook clients. Connect Outlook with Exchange. Therefore, check your At this point, the policy setting will be applied on your Outlook client workstations when the Group Policy update is replicated. Check to make sure you are connected to the network and are using the proper server and mailbox name. The connection to the Microsoft Exchange Server is unavailable. This behavior is a change from Exchange Server 2010 Service Pack 1 where the RPC encryption requirement is disabled by default. Outlook must be online or connected to complete this action.However, if you're using a cached mode profile, Outlook doesn't display an error. If our automated tool can't fix your issue, or you'd like to fix it yourself, see the next section.Out-of-date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. The Microsoft Exchange Server computer is not available. Unable to open the Outlook window. The information store could not be opened.Outlook could not log on. Symptoms
So you should only deploy this setting by using Group Policy for either of the following reasons:The default Group Policy template for Outlook 2013 contains the Group Policy setting that controls Outlook-Exchange RPC encryption. To update existing Outlook 2013 profiles by using Group Policy, follow these steps:Add the .admx and .adml files to your domain controller. The connection to the Microsoft Exchange Server is unavailable. Therefore, check your Windows documentation for detailed information.Go to step 3 after you add the .adm template to the Local Group Policy Editor.At this point, the policy setting will be applied on your Outlook client workstations when the Group Policy update is replicated. The set of folders could not be opened.Unable to open your default e-mail folders. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.The connection to the Microsoft Exchange Server is unavailable. This adds the Outlook ADM template to make it available in the Local Group Policy Editor.The steps to add the .admx and adml files to a domain controller vary according to the version of Windows that you are running. 7/21/2020; 2 minutes to read; Applies to: Exchange Online; In this article. Outlook must be online or connected to complete this action.Unable to open your default e-mail folders. Fix Outlook connection problems in Office 365 and Exchange Online.
Outlook 2016/2019 does not support Exchange 2007 mailboxes. You may experience the following symptoms:Outlook starts and you can send and receive email messages.
There are many reasons why users are unable to connect to Exchange server Outlook. Outlook must be online or connected to complete this action.Outlook could not log on. Possible reasons for Outlook 2016/2019 issues with connecting to Exchange are: There is no Autodiscover record for your Domain; Improper Autodiscover resolution; There is no Autodiscover record created for your Domain. Outlook 2016/2019 profile cannot be created with Outlook profile helper tool or Single Sign-On tool.
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