However, in that case, your care will be covered at the out-of-network level, meaning you will pay more than if you saw a participating doctor.When you visit a Cigna participating doctor, your costs will be lower than with a non-participating doctor. Please note that contractors and temporary employees ARE NOT eligible.You have 30 days from your hire date to make enrollment elections using your SAP If you fail to enroll in benefits during your first 30 days, you will not be eligible to participate in the City’s benefit offerings until the annual Open Enrollment period, or if you experience a qualifying life event.If you are a hire new within 30 days of your start date, please complete your enrollment through your SAP If you are beyond your first 30 days of hire and want to make changes to your current benefits enrollment, you will need to submit the Benefits Eligibility Processing Form Outside of the annual Open Enrollment period, you can change your benefit coverage only if you experience a qualifying life event. Houston Municipal Employee Pension System Main: 713.595.0100 Toll Free: 800.858.1450 Fax: 713.650.1961; Houston Firefighters’ Relief And Retirement Fund Phone: (281) 372-5100 Toll Free: (800) 666-9737 Fax: (281) 372-5101; Houston Police Officers' Pension System Phone: 713-869-8734 Fax… You can confirm your changes by going to the current benefits tab in your ESS.You can make corrections to your dependent’s name in ESS, but you will need to submit proof of their correct name to the Benefits Division. Because of that, they cost the plan and you less when you go to them. There are more than 20,000 reasons why the City of Houston works so well — our employees. Please refer to the If you need medical attention, your first thought may be to go to the emergency room. Please contact Benefits for more information.For password resets and other issues with logging into your You may need to press F5 a few times to refresh the pop-up window. This specialist discount is ONLY available in the Cigna Open Access plan.You are not required to choose a primary care doctor for most plans. If that fails to work, contact the HITS Client Services Help Desk at 832.394.HITS or the Benefits Division at 832.393.6000.Close all the pop-up windows and log out of ESS. Complete the necessary paperwork and submit the required documentation.
Keep in mind however, that your out-of-pocket costs will be higher if you choose a doctor who doesn’t participate in our network.Cigna will cover authorized medical services provided by a participating hospital at your in-network coverage level, whether you were sent there by in- or out-of-network doctor.If you need urgent care, you can use an urgent care facility or emergency room. But if your condition isn’t serious or life threatening, you have a less expensive option.An urgent care center provides quality care like an emergency room, but can save you time and money.
If that fails to work, contact the HITS Client Services Help Desk at 832.394.HITS or the Benefits Division at 832.393.6000.Since 2010, the City of Houston has implemented the following services based upon PPACA guidelines:The following PPACA requirements were included as part of the City of Houston’s medical plans prior to the enactment of PPACA and necessitated no plan design changes: *Cigna will pay back for eligible expense via check.To access your Healthy Awards Account, check balances, and track transactions, login to For questions or assistance with your Healthy Awards Account, please contact an Onsite Cigna Representative at 832-393-6191, 832-393-6192 or 832-393-6193.All full-time and part-time employees who work an average of 30 hours per week or more are eligible to participate in the City of Houston’s medical plan offerings. Please contact HITS at 832.394.HITS for username and password assistance. Note that if you choose to see an out-of-network specialist, the health care services you receive will be covered at the out-of-network level, meaning you will pay more than if you saw a participating doctor.That means your doctor does not participate in the Cigna network. 30-day prescription pharmacies include:If you use Cigna Home Delivery, you can now fill the following prescriptions at no cost to you:Under federal law, Consolidated Omnibus Budget Reconciliation Act (COBRA), the City of Houston is required to offer covered employees and/or covered family members the opportunity to remain covered with continued health coverage at group rates when coverage under the health plan would otherwise end due to certain qualifying events. City of Houston Retiree Benefits Contact Information. Then log in again and try accessing the form. You can also visit their website: As long as you saved the change, your benefit elections are in the system, even if you were unable to print a confirmation. If you fail to enroll in benefits during your first 30 days, you will not be eligible to participate in the City’s benefit offerings until the annual Open Enrollment period, or if you experience a qualifying life event. However, a primary care doctor is required for the Cigna Limited Network – Renaissance plan.Though you may want your personal doctor’s advice and assistance in arranging care with a specialist in the network, you do not need a referral to see a participating specialist, except for the Cigna Limited Network-Renaissance plan and the Cigna Limited Network-Village Family Practice.
You may need to press F5 a few times to refresh the pop-up window. The Guest Privileges program is optional and is available at no additional charge. We value our human capital and show it every day in how we support them with excellent benefits, top-tier training, and a collegial environment where achievement is encouraged and rewarded, colleagues bond and lifetime friendships can form.
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