How to Disable “Exchange Active Sync Policies Broker” User Account Control Pop-Up. Visit the forums at In the list of user mailboxes, click the mailbox that you want to enable or disable Exchange ActiveSync for, and then click A warning appears asking if you're sure you want to disable Exchange ActiveSync. To see what permissions you need, see the "Exchange ActiveSync settings" entry in the For information about keyboard shortcuts that may apply to the procedures in this topic, see Having problems? Set security policies such as the minimum password length, maximum attempts for failed passwords, and so on. You can:Once you've found the mailbox that you want to modify, select it, and then click If ActiveSync is enabled on the mailbox, you'll see a If ActiveSync is disabled on the mailbox, you'll see a To enable or disable ActiveSync access to a single mailbox, use this syntax:This example disables ActiveSync access to the mailbox named Yan Li.This example enables ActiveSync access to the mailbox named Elly Nkya.For detailed syntax and parameter information, see In the list of mailboxes, find the mailboxes that you want to modify. By default, ActiveSync is enabled on new user mailboxes. Disabling ActiveSync on a mailbox prevents the user from synchronizing their mailbox with a mobile device (by using ActiveSync). System Administrator StepsLog in as the system administrator.Click the settings icon.Click ActiveSync Mailboxes in the navigation pane.Click Add in the content pane toolbar.In the Email Address field, type the full email address for the account for which you want to enable Exchange ActiveSync.Click Save. Administrators can use the Exchange admin center (EAC) or the Exchange Management Shell to enable or disable Exchange ActiveSync access to a mailbox. The primary difference between deleting and disabling a mailbox is that when you disable a mailbox, the Exchange attributes are removed from the corresponding Active Directory user account, but the user account is retained. Click You can enable and disable Exchange ActiveSync for multiple user mailboxes by using the EAC bulk edit feature. To do this, follow these steps: PowerShellFor detailed syntax and parameter information, see To verify that you've successfully enabled or disabled Exchange ActiveSync for a user mailbox, do one of the following:Run the following command in Exchange Online PowerShell.If Exchange ActiveSync is enabled, the value for the Exchange ActiveSync is enabled by default when a user mailbox is created. This particular issue usually starts to appear right after a Cumulative Update and it has been bugging users for a long time now. Enable or disable Exchange ActiveSync for users at any time. To determine if the ActiveSync mailbox policy is an issue, create a new ActiveSync mailbox policy and assign it to the user. The available device settings are dependent on each device and not all settings work with all devices. By default, ActiveSync is enabled on new user mailboxes.
For more information about the Windows PowerShell cmdlets that are mentioned in this article, go to the following Microsoft TechNet websites: Get-User ; Set-CasMailbox; … Exchange Online PowerShell; Exchange admin center; Show all .
Exchange admin center. Disabling ActiveSync on a mailbox prevents the user from synchronizing their mailbox with a mobile device (by using ActiveSync).Administrators can use the Exchange admin center (EAC) or the Exchange Management Shell to enable or disable Exchange ActiveSync access to a mailbox.For information about setting up email on your mobile device, see these topics:For additional management tasks related to user access to mailboxes, see these topics:For more information about accessing and using the EAC, see To learn how to open the Exchange Management Shell in your on-premises Exchange organization, see You need to be assigned permissions before you can perform this procedure or procedures. ActiveSync is a client protocol that lets users synchronize their Exchange mailbox with a mobile device. Exchange ActiveSync is enabled by default when a user mailbox is created. This particular issue doesn’t arrive alone and it usually brings a couple of extra issues on the table which can sometimes be quite difficult to fix. Exchange ActiveSync is a client protocol that lets users synchronize a mobile device with their Exchange mailbox. Exchange ActiveSync includes the use of ActiveSync mailbox policies.
To learn more, see You need to be assigned permissions before you can perform this procedure or procedures. Exchange Online PowerShell. To see what permissions you need, see the "Mobile devices" entry in the For information about keyboard shortcuts that may apply to the procedures in this topic, see Having problems? Export user data into many formats. Enable and disable Exchange ActiveSync for users Set policies such as minimum password length, device locking, and maximum failed password attempts Initiate a remote wipe to clear all data from a lost or stolen mobile phone Run a variety of reports for viewing or exporting into a variety of formats
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